Our Values
Woodford's Vision
To bring buildings to life and create environments that exceed expectations.
Woodford's Mission
We provide a seamless, first-class service to all our customers – embracing innovation and progressing towards net zero carbon without compromise.
Woodford's Values
The Woodford Way of working incorporates our values of care, trust and pride.
CARE
Our team care about the quality of their work and the well-being of their colleagues.
TRUST
We care for our team and our team care about what they do. As a result, our team offer and receive feedback freely.
PRIDE
Our team wear the Woodford badge with honour and enjoy working for the company.
With over 30 years of success, we reflect on the investment we have made in our team. All taking huge pride in their work, we have developed trust in one another, stemming from an attitude of mutual respect. In support of this, our recent CIBSE and HVN awards for collaboration and partnership sets us apart from our peer group as a team to trust – a team who cares.
The Woodford Way
The backbone of The Woodford Way is our commitment to customer satisfaction and continuous improvement. Our senior managers hold dedicated interviews with our clients before, during and after every project to ensure we fully understand (and meet) their priorities. We check and monitor our service to make sure we are delivering as promised and, where possible, going above and beyond client expectations.
"The Woodford customer satisfaction programme is a great system through which the company is able to identify and act upon areas for improvement. Undertaking an interview at the start of a new project means any issues can be recognised and ironed out as the work develops; this is something I've witnessed personally, having worked with Woodford on a number of projects previously. It always helps with the smooth running of the job and strengthening our good working relationship."
- Barratt London